Support Business Hours

Technical support hours for EU & UK:

Engage provides web and phone assistance Monday thru Friday (excluding company holidays) between the hours of 9 a.m. and 5 p.m. CET.

Technical support hours for US:

Engage provides web and phone assistance Monday through Friday (excluding company holidays) between the hours of 9 a.m. and 5 p.m. CST.

 

Contacting the support team:

The support portal is available 24/7/365, including weekends and holidays. All support requests should be created using the “new ticket” function on the support portal (https://support.selligent.com). For urgent requests, Support can be reached by phone at the numbers listed below:

Europe	Phone number
Benelux	+32 (0) 11 82 20 45
Germany	+49 89 14367599
France	+33 1 86 47 60 77
Italy	+39 02 30457 306
Spain	+34 931 227 518
United Kingdom	+44 20 8103 6766

 

United States	Phone number
Engage	+1(917) 830 - 8262
Message Studio	+1(650) 421 - 4250

 

Outside business hours support for Business Critical and High priority incidents:

Assistance is available 24/7/365 for Business Critical and High priority incidents. Urgent tickets introduced through the portal outside of business hours must be activated via phone.

Requests categorized as Normal or Low priority, as well as those deemed Business Critical or High priority that were not initiated via phone and were logged after standard business hours, should anticipate a response on the subsequent business day.